Crown Jewel Cleaning Terms & Conditions
Last Updated on 10-17-2022. These Terms and Conditions are effective immediately.
Crown Jewel Cleaning, LLC Promises to Provide Quality Service by:
– Providing a professional cleaning service that is licensed, bonded, and insured.
– Providing trained cleaning person(s) on specified date(s) along with all cleaning supplies and equipment needed.
In Order to Provide You with the Best Possible Service; Please…
– Make your home accessible. A key that is accessible to the cleaning person(s) is usually the best method.
– Turn off the alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system.
– Have your home picked up and ready to be cleaned to avoid additional charges.
– Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items.
– Crown Jewel Cleaning, LLC cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.
– Moving heavy items, outdoor work, mold or infestation removal, deep stain removal, cleaning of pet messes, cleaning of blinds, and cleaning of areas outside normal reach are not included in our general cleaning services.
Rescheduling, Cancellation and Lockout Policy:
– We require 24-hour notice for reschedules or cancellations. There will be a cancellation fee of $25 of the customer’s typical cleaning rate for cancellations within 24 hours of scheduled cleaning and all lockouts.
– We will make every attempt to reschedule company-initiated schedule changes due to holidays or extreme weather conditions as close to the regularly scheduled cleaning date as possible.
– Our cleaning hours are from 8:00am-5:00pm. If for any circumstance our staff is sent away or locked out from your home between these hours, there will be a cancellation fee of 50% of customer’s typical cleaning rate. We will make every effort to work within time frames requested, but ask not to be sent away during our working hours. (Exceptions can be made when customer or household member is ill and must remain in the home and similar emergencies, or for first-time cancellations.)
Other Information from Crown Jewel Cleaning, LLC:
– To meet customer needs and their satisfaction, Crown Jewel Cleaning, LLC reserves the option to reevaluate rates at any time.
– If the customer requests changes to service that differs from the original estimate, additional charges will be billed or a new estimate may be required.
– Due to exposed liability, we cannot care for pets, plants, or children.
CROWN JEWEL CLEANING, LLC 48-HOUR SATISFACTION GUARANTEE:
– If you are dissatisfied with a portion of your cleaning, let us know within 48 hours and we will schedule a time to redo that area without any refund.
– If we are not contacted within 48 hours of your scheduled cleaning, we are not obligated to continue or redo our services to your establishment. Refunds are not accepted under any circumstance.
Payment Options:
CASH, VISA/MASTERCARD, and BANK TRANSFERS are all acceptable forms of payment.
Pictures of Before & After:
For first-time customers and one-time customers, we take before and after photos of our work. These pictures are used for training, proof of performance as well as promotion. If you do not want pictures taken of work areas in your home please notify us when you schedule your cleaning.